Question: I want to reserve my chair covers and linens, what's next?
Once you have determined which linens you would like for your event, we can help you with the details. To guarantee your date, you will need to sign a contract and place a 50% non-refundable deposit. All the paperwork can be done via email, fax or regular mail.
Question: How far in advance do I need to reserve linens for my wedding or special event?
We recommend that you reserve your "date" at least 4 - 8 months prior to your event but to ensure the color(s) you want are available, we recommend reserving your "date"as soon as possible.
Question: Can I change the quantity of linens that I have ordered?
Yes. You can add on to your order once your deposit is paid. However, you can not remove items from your contract. You will be required to sign an updated contract.
Question: Is there anyway to have someone set them up for us? Is there a charge? If so, how much?
We can provide set up and breakdown for an additional fee. Please inquire for details. Please note that set up and breakdown services are subject to availability.
Question: Do we need to clean or iron the items before we return it to your facility?
No, you are not responsible to clean your linens prior to returning to us. You must only remove the food and debris from all chair covers. You must also untie your sashes prior to returning them. We do charge a $35.00 one time fee for sashes that are returned tied in bows. Food left on the linen will mold. Linens that are returned with Mold and Mildew on them cannot be cleaned and the customer will be required to pay a replacement cost as stated in the contract. Please do not place our rental items in plastic bags, they will mold and you will be charged a replacement fee. We will provide you with custom laundry bags for your linen return.
Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you. Any deposits and payments will be non-refundable once your contract has been submitted.
All linens are inspected and counted upon return by a member of our staff. All damage to linens including but not limited to mildew, burns, stains, tears, and candle wax are will be charged a damage fee of four times (4x) the rental rate of the linen. All damaged linen remain the property of All Occasions Linen Rentals. Lost items will be charged a replacement fee of four times (4x) the rental rate.
All linens are to be returned per your contract instructions. All linens should be free of food particles and moisture. Damp Linens will result in mildew and therefore will incur a replacement cost. All orders should be retunred back to All Occasions Linen the next business day after your event. If linens have not been received by the first business day following your event you will be charged. A late fee equal to 20% of your total rental order will be charged for each day the order is late. After one week, you will be charged the full rate of your total order.
Linen insurance is OPTIONAL and available for 6% of the total linen rental cost. The insurance protects against excessive soiling which may require items to be cleaned multiple times in an effort to return the items to their original condition. Linen insurance does not protect against linen that will have to be replaced due to permanent damage due to excessive staining, mold, mildew, or other permanent damages.
We can take a check if the event date is no more than 21 days from receipt of the payment. We also accept money orders, certified check, and credit cards. Any check that is returned will incur all and any bank fees resulting from your check. These charges will be charged to the credit card on file. We have the right to cancel your order if your check is returned to us for any reason.
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All Occasions Linen & Chair Cover Rentals